bos 21 Privacy Policy

This page describes what we collect when you use bos 21 and how we keep that data protected. We at bos 21 are committed to transparent data handling. Our privacy practices reflect our commitment to your account security, payment safety, and compliance with applicable law across the regions where our services operate.

When you open an account on bos 21, register for tournaments, deposit via DANA or e-wallet, or interact with our live-dealer tables and sportsbook, we collect information necessary to verify your identity, process your transactions, and deliver our service. This policy sets out what we collect, how we use it, and what rights you have over your data.

What we collect on bos 21

We collect personal data in several categories. Account registration requires your name, email address, phone number, and date of birth. When you deposit funds through payment partners like DANA, e-wallet, mobile banking, or bank transfer (local payment, online payment, e-wallet, mobile banking), we receive transaction records and may collect your banking details for verification purposes. Our KYC (Know Your Customer) process requires identity documents—typically a national ID card or passport—which we store securely to comply with anti-money-laundering regulations.

We also collect behavioural data: your login history, game selections, tournament participation, betting patterns, and account balance changes. Our servers log your IP address, device type, browser information, and approximate location (country or region level). We use cookies and similar tracking technologies to remember your preferences and session state. When you contact our support team during business hours, we record your inquiries and our responses for quality assurance and dispute resolution.

How we use your data on bos 21

We use your personal data to operate our platform, verify your identity, process deposits and withdrawals, and deliver slot tournaments, live-dealer games, sportsbook markets, and esports betting. Your data enables us to send account notifications, tournament schedules, and support responses. We analyse aggregate usage patterns to improve our service—for example, understanding which games are popular in Jakarta or Surabaya, or optimizing payment flows for local payment users during peak hours like Idul Fitri or Liga 1 match days.

We may share your data with third-party processors: payment gateways (online payment providers, bank partners), identity-verification vendors, and fraud-detection services. Our servers may sit outside your jurisdiction; data transfers comply with applicable data-protection law. We retain your account data for as long as your account is active, plus a retention period for legal and compliance purposes. You may request deletion of non-essential data subject to regulatory holds.

Your rights and our commitments on bos 21

You have the right to access, correct, or request deletion of your personal data. You may withdraw consent for non-essential processing, such as marketing communications. Our support team, available during business hours with multilingual assistance, can help you exercise these rights. We undertake to respond to data-access requests within standard response windows and to notify you of any data breach that affects your account security.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not knowingly collect data from users under the age of majority in their jurisdiction. If you have concerns about how we handle your data, you may contact our support team or lodge a complaint with your local data-protection authority.

Cookies and tracking on bos 21

We use cookies to maintain your session, remember your language preference, and track your navigation within bos 21. Essential cookies are necessary for the platform to function; optional cookies help us understand user behaviour and improve performance. You may disable non-essential cookies in your browser settings, though this may affect your experience on our platform.

Contact and updates

If you have questions about this privacy policy or wish to exercise your data rights, our support team is available during business hours. We may update this policy to reflect changes in our practices or applicable law. Material changes will be communicated to active account holders. Your continued use of bos 21 after such updates constitutes acceptance of the revised policy.